Shipping Policy
Processing Time
All orders are processed and dispatched within 1-2 business days from the date of purchase. This includes order verification, quality checks, and preparation for shipment. Orders placed on weekends or holidays will be processed the next business day. You'll receive a confrontation email with tracking information as soon as your order ships
Shipping Timeframe
Once your order has been dispatched, international delivery typically takes 7-12 business days, depending on your location and customs clearance procedures.
Shipping Timeline Breakdown:
- Order Processing: 1-2 business days
- In Transit: 7-12 business days
- Total Estimated Delivery: 8-14 business days
What's Included
- Full order tracking information via email
- Real-time shipment updates
- Carrier tracking links to monitor your package
- Signature confirmation on delivery (where applicable)
Shipping Coverage
We ship internationally to most countries worldwide. Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties
International orders may be subject to:
- Customs inspection
- Import duties and taxes
- Local handling fees
These charges are the responsibility of the recipient and are not included in shipping costs. Customs delays are beyond our control and may extend delivery times.
Tracking Your Order
Upon shipment, you will receive an email containing:
- Tracking number
- Carrier information
- Direct link to track your package in real-time
We recommend tracking your shipment to monitor its progress.
Delivery Delays
While we strive to meet our delivery timeframes, delays may occur due to:
- Customs clearance procedures
- Adverse weather conditions
- Carrier delays or disruptions
- Flight/transportation cancellations
- Recipient unavailability
In such cases, delivery may take longer than our estimated 7-12 business days.
Non-Delivery & Lost Packages
If your package:
- Does not arrive within 15 business days of shipment
- Shows as delivered but you haven't received it
- Arrives damaged
Please contact our support team immediately with your tracking number, and we will investigate with the carrier and work toward a resolution.
Return Shipping
Return shipping is not included in the standard policy. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. Please contact our customer service for specific return instructions.
Exceptions
The following items may have extended processing or shipping times:
- Large or bulky items
- Custom or made-to-order products
- Items requiring special handling
- Peak season orders (holiday periods)
Contact & Support
For shipping inquiries or concerns, please reach out to our customer support team:
- Email: anichukwuamarachi228@gmail.com
- Response time: 24-48 hour